Suggestions & Complaints

Want to make a suggestion to the practice?

Our patients are the whole reason for our services and we welcome your opinion. Your comments and suggestions are important to us; good and bad as this helps us affect change in practice. Please click on the link and complete the form to send them to us. Please use this form for informal feedback about the practice and suggestions as to how we can improve our service to you.

Medical matters cannot be dealt with via this form. If you have a query regarding a medical matter please telephone the surgery or use our eConsult service by clicking here; Consult Online from Home - Stockbridge Surgery (

For how to make a formal complaint please see the information below on the different ways you can do this. 

If you have an administrative query, for example regarding a sick certificate, a referral or issues with online access please submit an administrative query via our eConsult service; click here; Stockbridge Surgery (

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong. If this is the case we would like to know. We cannot always make everything right but we do endeavour to learn from the experience of our patients.

You can raise a concern or a complaint in a number of ways:

  • By telephoning and asking to speak to the Practice Manager
  • By writing to the Practice Manager, Stockbridge Surgery, New Street, Stockbridge SO20 6HG
  • By emailing (please mark your email FAO Practice Manager)
  • By completing the form here on the website and either emailing or posting it to us

For more information please see our complaints procedure leaflet below.

Complaints Leaflet.2020kb.doc