We offer two types of GP appointment:

• duty appointment

• routine appointment

Duty appointments are for urgent medical issues. We usually book them for the same day the patient reaches out. Our Stockbridge Surgery hosts the duty team. We ask patients to come to the surgery for examination, as this is usually needed.

Routine appointments are usually booked 2-3 weeks in advance.  Patients can choose to have a telephone appointment or a face to face appointment. If you want to see a specific GP but they have no appointments, we will add you to their waiting list.  We will then contact you when an appointment is available.

I don't know whether I need a duty or routine appointment

If you are not sure whether your problem can wait for 2-3 weeks then you can:

• Review the advice on our website: Do I need to see a GP?

• Click here to: Request help online

• Call us and ask 

How to book

To book, call our reception team at Stockbridge Surgery: 01264 810524. You can also reach Broughton Surgery at 01794 301210. Alternatively, you can pop in to reception. We are one surgery with two locations. Receptionists at Stockbridge and Broughton can book appointments at either site.  Our receptionists have been trained in care navigation and can advise on the best person for you to see. You can sometimes self-refer without visiting a GP. Our reception team can provide you with all the information you need.

Sometimes, you can book appointments online. If you don’t see any available, it doesn’t mean there aren’t any.  It simply means we haven't released them for online booking. We have limited appointments. We want to make sure they go to patients who need to see a GP and have no other options.  

Whilst we try to run on time this is not always possible.  Please allow plenty of time for your appointment.  

We are pleased that so many patients are now making use of the NHS App and the surgery website, and hope you are getting to know the many services you can access for yourself without the need for a GP appointment. 

We would like to encourage all patients to check the ‘Do I need to see a GP?’ page on our website which provides information on services which are available to you without the need to see a GP first.  The page can be accessed here.

We recognise that booking online is convenient for patients and efficient for the practice, but there will be times when you cannot see any appointments to book.  This does not mean we have no appointments – it means you need to telephone the surgery on 01264 810524 to book an appointment or send us an eConsult accessible here between 8.30am on Mondays until 6.30pm on Fridays (excluding bank holidays).  Outside of these times the link will take you to the 111 online consultation page.

If you have an urgent health condition, please always ring the surgery when we are open.   Please be available to attend on the day you call us.  When we are closed, please contact 111 for urgent advice and, as always, dial 999 for real emergencies.  Please note that on Saturdays, Stockbridge Surgery is only open for pre-booked routine appointments and medication collection.

There is a new service available to everyone in England called Pharmacy First.  Our local Stockbridge Pharmacy is participating, and you can see the Pharmacist for a limited number of conditions.  All the relevant information is on our website, accessible here.

·       There are many other services which you can contact directly yourself, for example our Physiotherapist for new muscle and joint problems, our Clinical Pharmacist for cholesterol and blood pressure management, our Social Prescriber for ADHD referrals.  You can self-refer for hearing tests and physiotherapy treatment.  Our GPs are constantly revising the ‘Do I need to see a GP’ page on our website to keep it up to date as services change.

·       When you call the surgery, please be prepared to give the receptionist some brief details of your problem.  Our reception team have received training and can offer help and support.  They are available from 8.30am-12.45pm and 1.45-6.00pm.  Unless you are calling for an urgent, on the day appointment it is best to call after 10.30am when the lines are quieter.

·       We are also trying to encourage continuity of care.  If you need a follow up or review appointment, we prefer to book you with the GP you have seen before about the problem.  If there are no appointments available with this GP, we will put you on a waiting list and contact you when an appointment is available.

You’ll get a Doctor when you register, but it’s mostly for paperwork. You can see any Doctor at the Surgery. You're registered with the Practice, not just one Doctor. We believe that seeing the same doctor for ongoing medical issues is best when possible.

Appointments at both Stockbridge and Broughton Surgeries are bookable online through the NHS App.

Already registered for Patient Access?

If you are already registered for Patient Access, you can switch to use the new NHS App, or you can book your appointment online via Patient Access 

Please note: You can't book duty appointments, nurse appointments, or longer consultations online. This includes contraception clinics, medicals (like HGV medicals), post-natal appointments, and travel clinics. To make an appointment, please call Stockbridge or Broughton Surgery. 

Calls for appointments are only taken during the dedicated Surgery hours:

Stockbridge Surgery 01264 810524

08.30 to 12.45 - 13.45 to 18.30

Broughton Surgery 01794 301210

08.30 to 12.45 - 14.00 to 18.00

We ask that you try to observe the “one appointment, one problem” ethos. We aim to address every medical issue with the highest standard. It gets tough when we face many problems in one appointment. If you need more time to talk about several issues, please ask the Receptionist for a double appointment. 

Our texting service sends you appointment confirmations and reminders.

When you register you will be asked to consent to this service.

If you opted out of text reminders before but want them now, just let a reception team member know next time you talk to them. You can also fill out the Text Consent Form opposite.

Remember to update your contact details when you change your address, phone number, or email.

Please Note: The Practice is a Training Practice and part of a student's medical training will require them to be present during consultations. If you are not willing for our students to be present could you please inform reception.