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MONDAY MORNING MAYHEM!
PLEASE HELP US TO HELP YOU . . . . .
YOU MAY HAVE FOUND THAT AT CERTAIN TIMES OF THE DAY OR AFTER A WEEKEND, IT HAS BEEN VERY DIFFICULT FOR YOU TO OBTAIN AN ANSWER TO YOUR PHONE CALL. THIS LEADS TO FRUSTRATION ON THE PATIENT’S PART WHICH IS THEN TAKEN OUT ON THE RECEPTIONIST WHO IS ONLY TRYING TO HELP YOU.
ON MONDAY MORNINGS IT IS NOT UNUSUAL FOR OUR TELEPHONE RECEPTIONISTS TO RECEIVE IN EXCESS OF 600 CALLS. WE KNOW THIS BECAUSE ALL CALLS ARE MONITORED. REGRETTABLY A LARGE NUMBER OF THESE CALLS ARE FOR NON-URGENT MATTERS WHICH COULD WAIT UNTIL LATER IN THE DAY.
IN ORDER TO ATTEMPT TO ALLEVIATE THIS BOTTLE-NECK AND TO HELP YOU, THE PATIENT, WE WOULD ASK THE FOLLOWING OF YOU:
UNLESS YOU REQUIRE AN URGENT ‘ON-THE-DAY’ APPOINTMENT PLEASE
TRY TO AVOID RINGING THE PRACTICE:
- ON MONDAYS BETWEEN 8.30am and 10.00am AND 13.45pm and 14.45pm
- ON TUESDAYS, WEDNESDAYS, THURSDAYS and FRIDAYS between 8.30am and 9.00am
ALL OTHER ROUTINE CALLS FOR APPOINTMENTS, MEDICATION REVIEWS, HEALTH CHECKS, TEST RESULTS, EAR IRRIGATION ETC REALLY CAN WAIT UNTIL AFTER THE EARLY MORNING RUSH HOUR.
THANK YOU FOR YOUR ASSISTANCE WITH THIS . . . .
RETIREMENT OF DR PAUL MANCHETT AND DR DAVID SIMPSON AND WELCOMING THE ARRIVAL OF OUR NEW PARTNERS
As many of you will already know, it’s with regret that we formally announce the retirement of Dr Paul Manchett and Dr David Simpson at the end of March 2016. As many of you will have experienced, Paul and David have always gone the ‘extra mile’ to look after their Patients and after such long and illustrious medical careers they thoroughly deserve to enjoy a well-earned rest . . . they will be sorely missed by everyone – Patients and Staff alike.
As we move on, we welcome Dr Bridget Pemberton as a new Partner from 1st April. Bridget has been with the Practice for some time now and will already be known to many of you. In addition, Dr Clare Connolly will be joining us as a Partner from 1st May.
If you have been one of Paul’s or David’s Patients, you will be assigned to another Partner but you will of course still have the choice to see whomsoever you wish within the Practice.
Students' Medical Training
We are a Training Practice and part of a student's medical training will require them to be present during consultations. If you are not willing for our students to be present during your consultation could you please inform the Receptionist.
Convenience - Our On Line Facilities
As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things.
Check out the buttons below to order a repeat prescription or to cancel or request your appointment online.
To gain access to our online booking system you will need to visit the surgery for a new users pack and to provide 2 forms of identification.
(Site updated 16/05/2016)